Review of online forms and surveys services

22 May 09 , ,

Updated 4/21/10 I recently tried out a new service called Formstack, and I think it takes the cake. Read my review of Formstack. I’ll be further updating this post with the new info as well…

Updated 12/4/09 New sh*t has come to light. Survs.com has gone from beta to live since I first wrote this, so I’ve updated as necessary. I’ve also added Wufoo.com, another full-featured option.

I’ve recently tried out three four five different web apps for creating online surveys and forms:

Summary: price, pros and cons

SurveyMonkey Survs Icebrrg Wufoo
Free: 10 Questions, 100 reponses/survey, unlimited surveys Free: 10 Questions, 200 reponses/survey, unlimited surveys Free: 10 questions, 200 responses/mo, 3 forms Free: 10 questions, 100 responses/mo, 3 forms
Cheapest paid plan: $19.95/mo, 1000 reponses/mo Cheapest paid plan: $19/mo, 2000 reponses/mo Cheapest paid plan: $9/mo, 500 responses/mo Cheapest paid plan: $9.95/mo, 500 responses/mo
File upload: No File upload: No File upload: Yes File upload: Yes
Pros: Most full-featured Pros: Lovely interface, “distribution channels” setup Pros: File upload question type Pros: Many. Nice interface, full-featured, file upload
Cons: a little ugly Cons: No save and return? Cons: No “matrix” question type, no “other” options, no survey logic Cons: No save and return

Conclusion

Icebrrg really falls far behind the other options here, with a sometimes clunky, jumpy interface and a lack of certain common types of form questions. SurveyMonkey is well-established, and has a lot of features, but the user interface is a ugly and a little old-fasioned. It looks like Survs is shaping up to be a great service, with a clean and easy-to-use interface, collaborative survey building, and a cool “distribution channel” setup. I think for surveys specifically, not just online forms in general, this is the service to use. Wufoo might be my service of choice for online forms if only they allowed a user to save responses and return later. However, at the moment, Formstack has all the features you want, an intuitive and attractive interface to boot.

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