Nora Brown Design

Useful diagnostics tool

I work on a Mac, and many of my clients work on a PC. So though I use various tools for testing in IE and Firefox on a PC, they are static tests that can’t catch everything. When a client comes across some kind of browser goof, I’ll often ask for a screenshot, which is very helpful. It would also be handy to know some details of the browsing environment though, such as screen resolution, exact browser version etc. Enter SupportDetails.com.

Easily send me details of your browsing environment from SupportDetails.com

All a client has to do is visit that site, and all the pertinent details are collected. She can then simply email me the whole lot in one simple step. As a bonus, it also records the IP address, so I can easily make a Google Analytics filter, excluding a client from her own stats.

Brilliant!